Built in Fort McMurray, Alberta · Runs on your own server

Your customers talk to your company, not your employees.

One company number for every text your business sends and receives. Nothing lives on a technician's personal phone, so nothing walks out the door when someone quits. And for the first time, every message is gated in both directions.

Open the live demo → See pricing
57,500+messages handled on the live system
2,419customer contacts, none on a personal phone
0competitors that gate a message by who it is about
100%of history stays with the business
A technician at a customer door, texting from the company number
He is at the door and needs access. The text goes out on the company number, and the reply comes back to the company, not to his pocket.
The problem

The text thread is the relationship. And it is sitting on someone else's phone.

Your technician gives a customer his cell so they can coordinate the visit. It is efficient. It is also the moment the relationship stops being yours. When he leaves, he takes the thread, the history, the photos and the customer.

"I have seen cases where my employees connected directly with my customers for side jobs."

This is not a feeling. Alberta courts have priced it. $112,000 in Catch Engineering v Mai, 2023. $111,345 in Stonetile v Castcon, 2010, even though the written confidentiality agreement was too vague to enforce. A 2024 Alberta decision confirmed non solicitation clauses are presumed unenforceable unless narrowly drafted, and that courts will not rewrite a bad one for you.

So the contract probably fails. And if it holds, you are still buying a lawsuit after the damage is done. The only thing that reliably works is making sure there was never a private channel to take.

Without SMS Bridge

Hey, it's Mike from the job last week
Hi Mike!
I've gone out on my own. Same work, cheaper. Call me direct next time
the company never sees this

With SMS Bridge

Hey, it's Mike from the job last week
◍ Queued at the company gate. Sender is no longer assigned to this job and the message solicits work outside the company. Owner notified.
the customer never sees this
The Company Gate

Every message is checked in both directions before anyone sees it.

We looked at 28 business texting products and 14 field service platforms. Not one of them gates a message based on who the message is about. Not one holds an outbound message from an employee whose job has closed. This is the part nobody else has.

🛡

A complaint never reaches the person it is about

A customer texts that your technician was rude, while he is still standing in their kitchen. That message is held from his device, the office is told instantly, and the customer gets an acknowledgement within minutes. He never learns it existed. Management raises it later, properly, in a coaching conversation.

⇥

A closed job cannot be reopened privately

Once a job closes, the former assignee is downgraded from send to propose. He can still write, and often should. His message simply waits at the company gate until the office releases it, edits it, or blocks it.

⚡

An emergency jumps the queue

Gas, smoke, sparks, flooding. Delivered immediately and a human is paged at the same instant. Safety is the one category the gate speeds up rather than slows down.

☰

Every decision has a name on it

Who read a held message, who released it, who edited it and what the original said. Append only, exportable, and exactly the evidence a court asks for when a customer list is disputed.

◉

You set the rules, not us

Nine categories, each one switchable, each with its own action and its own escalation path. Turn price questions into a held message if you never want the field quoting. Leave profanity as a flag. It is your business.

🔒

Four things you can never switch off

Office summaries, safety alerts, the audit log, and oversight of what employees send. Those are the product. Everything else is yours to configure.

Watch the gate make a decision →
How it works

Four steps. Nobody installs anything on a customer's phone.

Your customers keep texting the way they always have. Nothing to download, no app, no portal, no link to click.

1

One company number goes live

Either your own SIM in a company handset, which keeps working when the internet does not, or a carrier registered business line. Both run through the same system, and you can switch later without changing the number your customers know.

2

A job is dispatched, and the conversation gets an owner

From your existing system through two API calls, from Jobber, from a spreadsheet import, or by hand in thirty seconds. The technician now sees that conversation, and only that one.

3

Everyone texts normally, the gate does the thinking

Rules run in milliseconds on your own server before a message is delivered. Complaints, contact requests, solicitations and emergencies are routed the way you told it to route them.

4

The job closes and the channel closes with it

The conversation leaves the technician's list. The full history stays with you, searchable, with every photo, forever if you want it.

Web, Android and iPhoneWorks offlinePhotos and video Import your historyPublic REST APIZapier, Make and n8n MCP server for AI assistantsSelf hosted or we host it
Compare

Where this sits against what you do today.

What mattersPersonal phonesA shared inbox toolSMS Bridge
Customer history stays with the companyNoYesYes
Customer sees one company numberNoYesYes
A technician only sees his own jobsNoRarelyYes
A complaint is held from the person it is aboutNoNoYes, only here
Outbound from a closed job is stoppedNoNoYes, only here
Works when the internet is downYesNoYes, on the handset relay
Runs on your own servern/aNoYes
Vendor can shut it down on youNoYesNo

Zipwhip was bought by Twilio for $850 million in 2021 and closed on 1 December 2023, with no migration path. Roughly thirty thousand small businesses lost their texting overnight. That is the risk of a number you do not control on a server you cannot see.

The AI, on your terms

It watches everything. It only speaks when you say so.

The auto responder ships off. You choose whether it answers nobody, employees only, customers only, or everyone. You choose whether it answers any time, only after hours, or never. You choose the confidence level at which it hands over to a human, and you can keep it in review mode where a person presses send on every reply.

Upload one markdown file with your hours, your service area, your warranty and your rules, and the assistant answers from that, citing the line it used. Edit the file and it changes instantly. No retraining, no waiting.

What it may never do, whatever the model produces: quote a price, promise an arrival time nothing has scheduled, admit fault, mention another customer, or give safety instructions. Those are hard blocks in code, not polite requests in a prompt.

Even with the AI switched off completely, you still get the daily office summary, the safety alerts and the audit log. Those four things have no switch.

The watchdog, as your office sees it

Your guy was rude and left a mess, I am not paying full price
Decision: hold from the field.
R1 conduct complaint · R7 payment dispute
Escalated to dispatch. Owner paged in 15 minutes if unacknowledged.
Customer receives an acknowledgement now.
We have your message. The office will call you within the hour.

Runs on your server in milliseconds. No model call, no data leaving the box, no delay a customer can feel.

Pricing

Published, because everyone else hides it.

No annual contract. No per user surprise. Cancel and export everything you own.

Starter

Up to 5 users. One crew.

$49 /month
  • One company number
  • Handset relay gateway
  • Shared inbox and full history
  • Role based access
  • The Company Gate, inbound
  • Audit log, 90 days
Try it in the demo
MOST CHOSEN

Business

Up to 25 users. The full gate.

$199 /month
  • Everything in Starter
  • The gate in both directions
  • Escalation ladder and incidents
  • AI watchdog, summaries and alerts
  • Work order hooks and public API
  • 2,000 segments included
  • Audit log, 2 years
Try it in the demo

Pro

Unlimited users. Multi location.

$399 /month
  • Everything in Business
  • AI auto responder with your knowledge pack
  • MCP server for Viktor, Claude and ChatGPT
  • Multi location and multi number
  • Custom retention and legal hold
  • Priority onboarding
Try it in the demo

Registered carrier line

$19 per month. A brand verified business number instead of your own SIM. Required for volume in the United States.

Extra segments

Two thousand included on Business. Beyond that, one cent each. A picture message counts as three.

Dedicated tuned assistant

$99 per month. Tuned on your own approved replies, isolated to you, retrained quarterly.

White label

$249 per month. Your logo, your domain, your name. For integrators and franchise groups.

About the cost of the texts themselves. On the handset relay you pay nothing per message, because it rides your own SIM. You must be on an unlimited texting plan. If your carrier bills you per message, those charges are yours and you should check your plan before you switch it on. On a registered carrier line the traffic is included up to your plan's allowance.

Live demo

Five roles. One inbox. See what each person can and cannot see.

A fictional Fort McMurray mechanical contractor, fully clickable. Log in as the owner, the dispatcher, the office administrator, a field technician or a read only manager. Send a complaint and watch the gate hold it. Nothing here sends a real text.

Open the demo environment →

No sign up. No card. Opens in this browser.

Keep your system

We are not asking you to replace your ERP.

Most field service companies already run something. Jobber, ServiceTitan, Housecall Pro, Odoo, ERPNext, Zoho, or a custom build from a local developer. Good. Keep it. We take the phone line.

⇄

Two endpoints, that is the whole integration

Tell us when a work order is dispatched and when it closes, using your own work order reference and your own employee id. Everything else is our problem. Any developer can wire it in an afternoon.

◫

Ready made connectors

Jobber, Zapier, Make and n8n today. Odoo and ERPNext modules next. Zoho and ServiceM8 on request. If your system can send a webhook, you are already compatible.

◉

An MCP server for your AI assistant

Ask Viktor, Claude or ChatGPT what happened in the field today and get a real answer from your own data. Not a chatbot bolted on, an actual tool your assistant can call.

Trust

Built to be defensible, not just impressive.

Canadian data residency

Hosted in Canada, or on your own hardware. You choose, and you can move it later.

Consent on record

Who consented, when and how, per contact. Opt outs apply instantly, are never held and never overridden. That rule has no switch.

Employee notice template

You cannot quietly monitor staff. We give you the written notice to hand your team, so the policy is on the record before the first message.

Export and exit

Every message, contact and photo is yours. Export at any time in an open format, with no exit fee and no hostage period.

Questions

The ones owners actually ask.

Do my customers need an app?

No. They text your business number from the messaging app already on their phone. They never know there is a system behind it, which is the point.

What happens if the company phone is off or dead?

The system stays up. Your dashboard, history and search are unaffected. Inbound texts are held by the carrier and delivered when the handset powers back on, and outbound messages queue and send in order. A watchdog alerts you if the gateway goes quiet for five minutes, and a registered carrier line can be kept on standby as failover. Nothing is lost, but late is a real failure, so we would rather you knew within minutes.

My guys will hate it.

The ones who will hate it are the ones the gate exists for. In practice most technicians prefer it, because customers stop texting them at nine at night about a job that finished in June. When the shift ends, the conversation ends.

Is it legal to hold a message back from an employee?

In most workplaces, yes, provided the employee has been told in writing that company communications are company property and are monitored. That notice matters and it is not optional. We provide the template you give your staff, and in some jurisdictions, particularly Quebec and parts of Europe, the notice requirements are stricter. We will tell you what applies where you operate rather than guess.

We already text from Jobber.

Then you are on the Grow tier paying around $149 to $199 a month for it, and it still does not gate anything. If you are on Core or Connect you have no two way texting at all. Either way we sit alongside Jobber, take the dispatch event from it, and hand you back the part it does not do.

What does it cost to send the texts?

On the handset relay, nothing per message, because it uses your own SIM and your own unlimited plan. On a registered carrier line the cost is about half a cent per segment, included in your plan allowance up to two thousand a month on Business. If your carrier charges per message you will pay that, and we will say so before you turn it on rather than after.

Can I turn the AI off completely?

Yes, and it ships that way. The auto responder is off until you switch it on, and you control exactly who it may answer and when. What you cannot turn off is the summarising, the alerting and the audit log, because those are what makes the office see the field clearly.

What if I want to leave?

Export everything and go. There is no annual contract, no exit fee, and the number stays yours. If you are self hosted, we are not even in the loop.

How long does setup take?

A working inbox on the same day. Your history imported within a week if you have a phone or an export to hand us. The gate rules are usually tuned during the first fortnight while you watch what it catches.

Is this only for trades?

It was built for field service, and that is where it fits best. Anywhere an employee meets a customer in person and a phone number changes hands, the same problem exists. Property management, home care, security, logistics and cleaning are all the same shape.

Stop renting your customer relationships to whoever holds the phone.

Open the demo and see the gate hold a message in the next thirty seconds. Or write to us and we will set it up on your own server.

Open the demo info@inotekplus.com +1 (780) 215 7015
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